Compliants Management Framework
In the interest of our clients, we have implemented a complaints management framework. This ensures that any complaint that you may have will be dealt with fairly and speedily and by competent staff. Given the complexity of the financial services environment, we will only be in a position to accept responsibility for such complaints as pertain directly to our service to you. In all other matters, we will endeavour to facilitate complaints that you may have by directing them to the most appropriate facility. In the event of a complaint not being handled to your satisfaction by us, then you will have recourse to the Ombud, or such other recourse as may be advised by your attorney.
Should you require a copy of the complaints policy and procedure click on either of the documents below:
If you are dissatisfied with the outcome of your complaint, you may lodge a complaint with the Ombudsman for Financial Services Provider (FAIS Ombud). The FAIS Ombud may be contacted at the following address:
P O Box 74571, Lynwood Ridge, 0040
Tel: +27 12 470 9080/+27 12 762 5000
Fax: +27 12 348 3447/+27 86 764 1422
E-mail: info@faisombud.co.za